FAQ

Can I cancel my order?
If your order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.

Can I change or modify my order?
If your order is processing, you can change the shipping destination before it ships. To change your shipping address, click here for details.

What should I do if I haven't received an order confirmation?
If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Support.

What payment methods do you accept?
We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal. We also offer payment installment options via Klarna and Shop Pay.  During a high volume release certain payment methods may be unavailable for security reasons.

My payment won’t process. What should I do?
If you have payment issues during checkout, please contact Client Support.  If the issue continues, we suggest contacting your bank or card issuer for further assistance.

What if my order is lost?
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Support.

What if my order has been returned to the sender?
If your package has been returned to our warehouse, please contact us for further assistance.

When can I expect my return to be processed?
Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

Are item(s) reserved once I request my exchange?
Exchange items are not reserved until your return package is scanned by the courier. We advise shipping your return package promptly to reserve your exchange item(s). Once your return package is scanned, your exchange order will be processed and dispatched following our standard shipping timeframe. 

Will sold out items be restocked?
All restocks are available on a first come first serve basis. Please note product restocks are not guaranteed and are dependent on product availability.